We are very pleased with the product and the installation. Yes, it's pricey. However, it exceeds our expectation and we feel we have received more than enough value for the money we spent. Mike Munns, the installation tech, was courteous, efficient, and cleaned everything up when he was done. The installation is very professional, including patching the drywall that was removed to access the pipes. It's unfortunate that folks have had problems with John and/or his company; we are very pleased and would highly recommend them to anyone thinking of getting water conditioning equipment.